Frequently Asked Questions (FAQ)
What is Foodstantly?
Foodstantly is an online marketplace for food and Farm produce. We provide a platform linking sellers of food items (both ready to cook and ready to eat) with interested buyers across the country. Buyers can buy those food items online and take delivery at home or office.
I want to buy food, how does it work?
Select the item you want by adding to cart or by clicking buy now,
proceed to shopping cart, in the cart you can select payment of delivery ,add quantities as well as add discount coupons if available
Proceed to enter your delivery area and delivery time. Select if you want Foodstantly to deliver to you or to the seller.
Finally proceed to payment page, you can choose to pay online using your ATM card or credit card or you can choose to pay to bank
Shortly your food will be delivered
Do I need to register to shop?
No. you don’t need to register to shop, you can shop as a guest. However registration enables us serve you better. Also you can shop faster when you register and also gain from, incentives discounts and promos we offer to regular shoppers.Register here
Do I need separate accounts to buy or sell?
Which markets and eateries do I shop from?
Anyone you desire. But note that it would be best to shop within your location to achieve ease of delivery. But if a seller outside your location can deliver to you, then you can buy from that seller.
How will the food get to me?
The food will get to you through delivery provided by the seller or Foodstantly depending on the delivery means you select at the point of checkout. Delivery is effected usually through bikes, car, a delivery person or tricycle.
It will be delivered to the address you specified while you were placing your order.
How do I pay for my order?
You can pay using your debit/credit ATM card, interswitch, bank deposit, bank transfer or pay on delivery.
When will they deliver or will the food get here on time?
Each seller on Foodstantly sets their delivery time, which average 30 mins -2 hours from when a user places order. This varies per seller. One tip to users, is to order on time.
However for faster and more reliable delivery we advise you select Foodstantly delivery if available for the seller .Foodstantly delivery is more reliable, faster and recommended for purchase from multiple sellers
What if I pay and the food is not delivered?
In the very rare case that you pay and the food is not delivered. Foodstantly will give you a refund within 48 hours of making a complaint plus some consolation gift.
Do the images on the site reflect what I will receive?
Not in all cases. The images are for descriptive purpose, they don’t really mean that the food will come out same way as the images. But we try to hunt for the best sellers in town and we only sign. We always endeavour to give top value for your money.
Is it necessary to give feedback?
Yes. Feedback helps us give you the top-notch service you deserve. Also you can give feedback to any seller you buy from in the product detail page or on the sellers shop. Feedbacks helps us serve you better.
How can I contact you?
What is Foodstantly?
Foodstantly is an online marketplace that enables you sell food and food items to buyers and deliver to them. It enables you get more customers and increases your sales.
Foodstantly is an online marketplace for Farmers, Food Traders, Food Vendors, Restaurants and Fast food to sell to more customers nationwide.
Foodstantly does these through 2 main product: READY TO EAT (for Restaurants, caterers and Fast foods) and READY TO COOK (For farmers, food traders and food vendors).
In essence instead of physical shops they will have online shops on Foodstantly to sell to customers who visit and use the site.
With Foodstantly you have a free online shop, and all other technology and business solutions to sell online to buyers anywhere in your city, state, country or anywhere in the world.
Do I need to register to sell?
Yes.You can register by clicking here
I want to sell on Foodstantly, how does it work?
Sellers register on the site and are giving access to a dashboard, they can then complete their profile
They then set up shop by uploading their shop details, pictures of products, prices and delivery locations.
This automatically makes their shop available with a potential of bee seeing by over 50 million Nigerian online
We assist them to advertise and promote their business and shop for free
When a buyer shops from your shop, you get notified through SMS, Email and on your Foodstantly dashboard
The buyer can pay online to your shop through us or they can pay to bank or they can pay on delivery
You can then prepare the product and get it ready for delivery.
Delivery can be effected by you to the buyer or by us if we have activated our delivery system for you.
How do I receive my money?
When you sign up and complete your profile you are expected to provide your bank account details. Once a customer pays for your products, within 24 hours it goes to your account as long as delivery was made to the customer. Note the agreed percentage commissions is paid directly to us. However, if you have no bank account we can arrange one with our partner banks or we can receive on your behalf and remit to you.
How do we deliver?
You deliver direct to your customers. However for Sellers without a delivery system, Foodstantly can assist and provide delivery to customers and take the delivery charges for that. However note we only provide delivery services in cities were we have established a physical location or have a logistic partner
Can I charge for delivery?
Yes you can charge for delivery .Go to your account and add delivery charge. Delivery charges can be specified for a city or based on parts of the cities. You can also enter “no charge” for free delivery
What cities are you operating from?
Our platform is nationwide. That means a restaurant, trader or farm in any part of Nigeria can sign up to sell and deliver to anybody nationwide
I have no email address can I still sign up?
Yes! We shall open an email account for you and use that to sign you up. However we are working on a sign up system using your phone number.
I don’t have a logo, what do I do?
Foodstantly will create a logo for you free of charge
Do I need to register my company?
No, you don’t need to have an incorporated company or registered business name. You can sell on Foodstantly using your personal name. However note buyers will most often want to deal with business than individuals
How am I sure you guys are not fraud?
Foodstantly is owned by Agrovative limited and has physical address. Very big business have signed up, am sure you know they will not sign up if they have not verified us. Also we have been recognized internationally and locally by Government, the media and big companies and have won awards too. We can’t be fraudulent
How will customers pay for my produce?
Customers will pay for your produce with debit/credit card, mobile money, bank deposit or on delivery .However pay on delivery is only available for sellers who meet our criteria
Can I give discounts?
Yes you can give discounts to customers, in fact giving discounts is one sure way to bring more customers to your shop on Foodstantly
But I don’t operate 24 hours!!
That’s not a problem, you can state your opening and closing time.
How can I know how much I have sold and number of sales I have made daily?
Very easy, your dashboard has a feature to track daily and weekly sales or sales in real time also it has features to enable you track money you have realized from sales
I don’t have a computer and I am not always on the internet, can I still sell?
Yes Foodstantly technology enables sellers to receive orders on their mobile phone. So you don’t have a need for computer neither do you have to be on the internet. Just ensure your phone is switched on and you will get instant notification of any purchase on your shop on Foodstantly. The notification will contain the name of the buyer, address, item bought, amount paid and phone number. With this you can then dispatch the buyer’s order.
Do you charge to use Foodstantly?
Using Foodstantly is free, yes FREE! We provide all the technology and business solution for you. However we collect a small commission of 5% if we make sales for you or if you sell through us.